Junior Technical Support – 1st Line & 2nd Line support – North East
1st Line /2nd Line Technical support
Due to continued expansion we have a great opportunity for an ambitious and enthusiastic Junior Support Technician to join our technical team. The role primarily involves providing 1st line support, helpdesk telephone support and some on-site client work.
Company Overview:
Celerity is a specialist IT consulting and integration company successfully delivering dynamic infrastructures and proven enterprise class solutions and services since 2002.
With a network of 5 offices throughout the UK, we work in partnership with industry leading vendors such as IBM, Hewlett Packard, VMware, Oracle, NetApp, Cisco, Microsoft and EMC, to provide innovative solutions that transform business objectives into tangible and measurable results for all of our clients.
Role Summary:
Based at our office in Doxford Park, Sunderland you will be part of a technical team supporting our UK and International clients. Work will include providing technical advice and support to internal and external clients, both onsite and remotely via secure VPN or over the telephone.
This role offers a clear career development path with education/training, skill transfer and mentoring that will lead to a role as a technical consultant. Your development roadmap will include building equipment, server maintenance, installation and configuration of server, network, storage and security devices and associated software.
The role therefore requires good organisation skills with the ability to prioritise work in the best interest of both the company and our clients, a thorough approach in all work and compliance with our quality processes whilst demonstrating the ability to use your own initiative at all times.
Day-to-day support tasks are mostly performed working individually. Implementation work and specific projects may involve working individually or working closely with other members of the technical team. Both require effective problem solving skills and an ability to adopt a structured approach to ensure objectives are fully achieved. The role therefore comes with a high level of responsibility; demonstrating technical competence and confidence, completing work efficiently and to a high standard, communicating effectively with clients, team members and management.
As your role progresses there may also be a requirement for out of hours customer support in the future.
Applicants should have a solid understanding and interest of deployed IT technologies and be able to demonstrate this in the following areas:
• Windows
• Windows Desktop / Office Environments
• Network Troubleshooting
• Telephone skills
A competitive remuneration package will be offered.
Enquiries from agencies will not be considered.
Please send a full CV to recruitment@celerity-uk.com
Celerity Limited. The Teleport, Grayling Court, Doxford International Business Park,
Sunderland, SR3 3XD T: 0870 240 8116 E: info@celerity-uk.com W: www.celerity-uk.com