Like many organisations, you probably have a raft of IT analytics information passing through various people and departments on a regular basis. In fact, it’s almost certainly part of a routine by now.
Each person and department looks at the parts relevant to them and someone, somewhere, has the responsibility to look at the overall picture.
Analytics and reporting aren’t a nice to have, and haven’t been for a very long time. Whether it’s compliance and regulation, IT performance & planning or wrestling with the continued data explosion of the big data era, analytics are here to stay. It’s an essential part of daily lives.
In our experience, the challenge with analytics comes in two key areas. The first is the very nature of the routine as described above. There’s a tendency to scan for red flags, to see what is obviously presented.
Yet so often, the devil’s in the detail and may not be as clearly labelled as a failed backup or a disk failure. What about backups that are taking longer and longer, or ‘one-off’ failures or events that may be part of a bigger problem?
Is that problem purely technical, or is it human error? Without the appropriate signal to drill down and investigate further, you may never know.
The second challenge is when the presented data isn’t customised to exact requirements. In a situation where various reports and pieces of information are being stitched together, it’s only a matter of time before vital details are missed.
Those details may not be the all too familiar red flags, but are more likely to be creeping trends. When captured, what can appear to be one-off events, may in fact be part of a recurring issue that’s simply being missed. The dots aren’t being joined and won’t be until there’s a serious issue.
As our customers can attest, Celerity provides bespoke analytics and reporting capability, presented clearly and simply, to capture the challenges as outlined above. It goes far beyond looking at what has happened before. Preparing our customers to expect the unexpected is part of what we do every day.
In these times where data is virtually under siege from external, and sometimes internal threats, there is no room for complacency when it comes to reporting and analytics.