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ITIL Service Desk

Efficient and reliable 24x7 operations with a single point of support for all vendors

ITIL Service Desk.jpgCelerity Service desk provides 24/7 front-line support for your IT operations.

This allows you to focus on your core business and priorities, safe in the knowledge that we have you covered. Celerity bridges the gap between customer and vendor giving you direct access to industry certified professionals who understand your environment and can help respond to changing business conditions, whether they be planned or of a critical nature.

What is Celerity's ITIL Service Desk? Luke explains...

 

red 24x7 iconTransferring basic data centre support and management responsibilities to the Celerity Service Desk is a cost-effective way to address and manage your technical support and IT service management needs; all whilst keeping your staff focused on core competencies and business goals. The service desk function provides a suite of solutions under a tailored service level agreement with a prime objective of meeting customer expectations when handling support requests within the scope of the SLA.

Features Include:

  • 24x7 support with proactive monitoring & alerting
  • Incident management & reporting
  • SLA-based response & resolution
  • Access to optimal resources to ensure minimal disruption
  • Fully integrates with Data Custodian & Intuition Services
  • Aligned with your change management procedures
  • Flexible support packages

"Our relationship grew into a strong partnership with Celerity sharing the stewardship of our infrastructure for our citizens."

Local Government Organisation

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Celerity's Service Desk

Maintain efficient and reliable operations with a single point of contact.

 

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Custodian BaaS

Guaranteed protection and continuous access to data

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Intuition

Proactive intelligent discovery, automation & orchestration from a single pane

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Software-as-a-Service

Cost effectively keeping your software up to date, managed & compliant

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Managed Service

Offload the operational management of your IT enviroment to reduce costs and redeploy your valuable people as assets

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ITIL Service Desk

Maintain efficient & reliable operations with a single point of support for all vendors

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Reporting & Business Analytics

Unleash The Value

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Custodian DRaaS

Enterprise application security, protection, and disaster recovery with proactive backup strategies

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Asset Management

Maintain audit readiness and compliance of your software estate

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Security

Detect, prioritise & manage security events and risks in real-time

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