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Celerity Service desk provides 24/7 front-line support for your IT operations. This allows you to offload operational tasks to our team of experts allowing your team to focus on core business priorities, safe in the knowledge that we have you covered.

 

You will have direct access to industry certified professionals who understand your environment and can help respond to changing business conditions, whether they be planned or of a critical nature.

HIGHLIGHTS

  • 24x7 support with proactive monitoring and alerting
  • Incident management and reporting
  • SLA-based response and resolution
  • Access to optimal resources to ensure minimal disruption
  • Fully integrates with Data Custodian, Intuition and Citadel Services
  • Aligned with your change management procedures
  • Flexible support packages
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Transfer basic data centre support & management responsibilities to the Celerity Service Desk

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Cost-effectively address and manage your technical support and IT service management needs

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A suite of solutions under a tailored SLA with a prime objective of meeting customer expectations

Luke Crampton - Celerity Service Desk

Celerity Service Desk

benefit-one-1Luke Crampton, Technical Pre-sales Consultant explains how Celerity is delivering high levels of service to clients through our dedicated Service Desk Team.

Who we're working with

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Case Study

Council Reduces Operational and Administrative Costs

Celerity was able to support the council's adoption of Intuition Software as a Service (SaaS), combined with Data Custodian Backup (BaaS) and Disaster Recovery as a Service (DRaaS) with our dedicated Service Desk.

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Case Study

Celerity Service Desk Schedule

The Service Desk service is available in 3 packages: Bronze, Platinum and Diamond. See a summary of the benefits of each package in our Service Desk Schedule

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